Landlords Can't Forget Their Customers

I saw this article (click on the title for the complete article) on GlobeSt.com. It's from Sunday's General Session of Building Owners and Managers Associations's (BOMA) annual conference.

The article stresses landlords need to remember that they need to serve the tenants that are their customers and concentrate on service. One of the best ways is open communications with tenants (seems pretty simple, doesn't it, but how often do we called our tenants when we don't have to).

Your comments are always appreciated. Thanks for reading.